Legal
Complaints Handling
How to raise a concern or complaint with Advantage Accounting & Taxation.
We aim to provide excellent service, but if something is not right we want to hear about it.
How to make a complaint
Contact us by phone, email or the contact form and tell us what happened and what you would like us to do. We will acknowledge your complaint promptly.
What we will do
We will review the matter fairly, keep you informed, and aim to give you a response within 30 days.
If you are still not satisfied
You can contact the Tax Practitioners Board (tpb.gov.au) about tax agent services, or the Institute of Public Accountants (publicaccountants.org.au) about the conduct of its members.
Last updated October 2026. Please contact us if you have any questions.